Return/Exchange Policy

JR Junction Train & Hobby Returns & Exchange Policy

If you are not completely satisfied with your purchase you may return your new, unused and unopened item(s) to us within 30 days.
You may not return used item’s.
Please allow 5 days for your credit to be issued.
You will receive a credit in the amount of your purchase price to the credit card used for your purchase.
Shipping and handling charges will not be credited.

If you have received damaged or broken merchandise, please contact us at 315-451-6551 before returning the item(s).
A replacement or a warranty repair will be made and sent back as soon as possible with return shipping paid.

How to return merchandise

All returns must be made within 30 days of purchase date.
All items returned MUST be new and in original un-opened factory packaging.

JR Junction Train & Hobby
Attn: Return Department
2716 Erie Boulevard East
Syracuse New York 13224-1246

Please allow 5 business days for your return to be processed.

Exchanging Items

If you are not satisfied with an item you may exchange it for another.

JR Junction Train & Hobby
Attn: Exchange Department
2716 Erie Boulevard East
Syracuse New York 13224-1246

Please allow 5 business days for your exchange to be processed.
If the exchange is more than your returned merchandise, be sure to include payment information.
Your exchange order will be processed and shipped with 5 days of receipt.