Ordering Information

Ordering as easy as 1...2...3!

Please call us at 315-451-6551 if you are just looking for a product!

Please remember to fill in ALL fields, so we can process your order faster.
If an item is not yet available, or no longer available, we will e-mail you.

* = REQUIRED
Title:
First name, initial:	*
Last name:	*
Company / institution:
Street address:	NO P.O. BOX#'s
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City:	*
State:	*
Zip or postal code:	*
Country:	* SORRY, WE DO NOT SHIP OUTSIDE THE UNITED STATES
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Order entry Be Sure To Include Product Number And Complete Item Description & Price
Credit Card Information	- - - exp V Code (3 digits) If Preferred, You May Call Your Credit Card Number In To Us Personally By Calling Our Store: 315-451-6551 (during our regular business hours)

GIFT CERTIFICATES ARE AVAILABLE

Return Policy

If you are not completely satisfied with your purchase you may return your item(s) to us within 30 days.
You may not return used items.
Please allow 10 days for your credit to be issued.
You will receive a credit in the amount of your purchase price to the credit card used for your purchase.
Shipping and handling charges will not be credited unless the reason for the return is our error.

If you have received damaged or broken merchandise, please contact Customer Service at 315-451-6551 before returning the item(s).
A replacement or a warranty repair will be made and sent back as soon as possible with all shipping paid.

How to return merchandise

All returns must be made within 30 days.
You may not return used items.
All items returned MUST be new and in original un-opened factory packaging.

JR Junction Train & Hobby
Attn: Return Department
2716 Erie Boulevard East
Syracuse New York 13224-1246
Please allow 10 business days for your return to be processed.

Exchanging Items

If you are not satisfied with an item you may exchange it for another.
You may not exchange used items.

JR Junction Train & Hobby
Attn: Exchange Department
2716 Erie Boulevard East
Syracuse New York 13224-1246
Please allow 10 business days for your exchange to be processed.

If the exchange is more than your returned merchandise, be sure to include payment information.
Your exchange order will be processed and shipped with 10 days of receipt.

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